RETURNS & REFUNDS POLICY

 

AT UPROARED, WE SPECIALISE IN PRE-OWNED DESIGNER CLOTHING, FOOTWEAR AND ACCESSORIES. EVERY ITEM IS INDIVIDUALLY INSPECTED AND DESCRIBED AS ACCURATELY AS POSSIBLE BEFORE BEING LISTED.

AS OUR ITEMS ARE PRE-OWNED, SIGNS OF PREVIOUS WEAR MAY BE PRESENT. THESE MAY INCLUDE MINOR MARKS, CREASING, FADING OR OTHER SMALL IMPERFECTIONS CONSISTENT WITH THE ITEM'S AGE AND PREVIOUS USE.

ANY SIGNIFICANT DEFECTS IDENTIFIED DURING OUR INSPECTION WILL BE DISCLOSED WITHIN THE PRODUCT DESCRIPTION AND/OR PHOTOGRAPHS.

RETURNS

IF YOU WISH TO RETURN AN ELIGIBLE ITEM, PLEASE CONTACT US AT INFO@UPROARED.NET WITHIN 14 DAYS OF RECEIVING YOUR ORDER.

PLEASE INCLUDE:

• YOUR ORDER NUMBER

• THE ITEM YOU WISH TO RETURN

• YOUR REASON FOR RETURNING THE ITEM

AFTER NOTIFYING US, THE ITEM MUST BE RETURNED WITHIN THE APPLICABLE RETURN PERIOD.

ITEMS MUST BE RETURNED IN THE SAME CONDITION IN WHICH THEY WERE RECEIVED AND WITH ANY UPROARED TAGS, SECURITY TAGS OR ORIGINAL ACCESSORIES STILL ATTACHED OR INCLUDED.

YOU MAY HANDLE AN ITEM TO THE EXTENT REASONABLY NECESSARY TO INSPECT ITS NATURE, CHARACTERISTICS AND FUNCTIONING. WE RESERVE THE RIGHT TO MAKE A LAWFUL DEDUCTION FROM A REFUND IF AN ITEM HAS BEEN HANDLED BEYOND WHAT IS REASONABLY NECESSARY AND ITS VALUE HAS BEEN REDUCED.

PRE-OWNED CONDITION

PLEASE REVIEW ALL PRODUCT PHOTOGRAPHS, DESCRIPTIONS, CONDITION INFORMATION AND MEASUREMENTS CAREFULLY BEFORE PURCHASING.

MINOR SIGNS OF WEAR THAT WERE CLEARLY DISCLOSED OR SHOWN BEFORE PURCHASE WILL NOT BE TREATED AS UNDISCLOSED DEFECTS.

NOTHING IN THIS POLICY AFFECTS YOUR STATUTORY RIGHTS WHERE AN ITEM IS FAULTY, DAMAGED OR NOT AS DESCRIBED.

RETURN SHIPPING

UNLESS THE ITEM IS FAULTY, DAMAGED OR NOT AS DESCRIBED, THE CUSTOMER IS RESPONSIBLE FOR THE COST OF RETURNING THE ITEM.

WE STRONGLY RECOMMEND USING A TRACKED AND APPROPRIATELY INSURED DELIVERY SERVICE, PARTICULARLY FOR HIGH-VALUE DESIGNER ITEMS.

IF AN ITEM IS CONFIRMED TO BE FAULTY, DAMAGED OR NOT AS DESCRIBED, WE WILL HANDLE REASONABLE RETURN DELIVERY COSTS IN ACCORDANCE WITH YOUR APPLICABLE CONSUMER RIGHTS.

REFUNDS

ONCE YOUR RETURN HAS BEEN RECEIVED AND INSPECTED, WE WILL PROCESS ANY REFUND DUE TO YOUR ORIGINAL PAYMENT METHOD.

WHERE YOU EXERCISE A STATUTORY RIGHT TO CANCEL AN ONLINE ORDER, ANY REQUIRED REFUND OF STANDARD OUTBOUND DELIVERY COSTS WILL BE PROVIDED IN ACCORDANCE WITH APPLICABLE UK CONSUMER LAW.

PLEASE ALLOW ADDITIONAL TIME FOR YOUR BANK OR PAYMENT PROVIDER TO PROCESS THE REFUND AFTER IT HAS BEEN ISSUED.

NON-RETURNABLE ITEMS

CERTAIN ITEMS MAY BE EXCLUDED FROM CHANGE-OF-MIND RETURNS WHERE PERMITTED BY LAW, INCLUDING GOODS THAT ARE PERSONALISED OR MADE TO YOUR SPECIFICATION AND CERTAIN SEALED GOODS THAT ARE NOT SUITABLE FOR RETURN FOR HEALTH PROTECTION OR HYGIENE REASONS ONCE UNSEALED.

ANY APPLICABLE EXCLUSION WILL BE CLEARLY STATED BEFORE PURCHASE.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS IF AN ITEM IS FAULTY OR NOT AS DESCRIBED.

INCORRECT OR DAMAGED ORDERS

IF YOU RECEIVE THE WRONG ITEM, OR AN ITEM ARRIVES DAMAGED OR WITH A SIGNIFICANT ISSUE THAT WAS NOT DISCLOSED BEFORE PURCHASE, PLEASE CONTACT US AS SOON AS POSSIBLE AT:

INFO@UPROARED.NET

PLEASE INCLUDE YOUR ORDER NUMBER AND CLEAR PHOTOGRAPHS OF THE ITEM AND PACKAGING WHERE RELEVANT SO WE CAN INVESTIGATE THE ISSUE.

CONTACT US

FOR ANY QUESTIONS REGARDING A RETURN OR REFUND, PLEASE CONTACT:

INFO@UPROARED.NET

MAKE A DISTURBANCE. WEAR UPROARED.